How Kitchen Tickets work in Open ONE
Kitchen tickets are printouts that help the kitchen manage orders – for example, by showing which dishes to prepare and in what order. This guide gives you an overview of how they work and where to configure them.
Why Kitchen Tickets?
- Efficient communication between serving staff and the kitchen
- Automatically sorted printout based on serving order (e.g., Drinks → Starter → Main Course → Dessert)
- Reduces human error
What Affects the Kitchen Tickets?
Kitchen tickets are controlled by several parts of the system:
| Setting | What it does | Where to find it |
|---|---|---|
| Article Type | Determines whether an item is e.g., a Drink, Starter, or Main Course | BackOffice → Articles → Article Types |
| Serving | Specifies when a dish should be sent to the kitchen | BackOffice → Articles → Servings |
| Cost Center | Determines which printers are used for different types of dishes | BackOffice → Company Structure |
| POS Group | Can override cost center settings (advanced) | BackOffice → Company Structure |
| Kitchen Printer | Receives and prints the tickets | BackOffice → Devices |