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Label printer (e.g. Honeywell PC42E-T) ​

This guide is intended to help you install a label printer so that you can print shelp edge labels for your articles.

Purpose ​

This guide explains how to:

  • Connect the printer to your POS (and find its IP address)
  • Print labels
  • Ensure the printer has correct label settings

Prerequisites ​

  • A label printer (e.g. Honeywell PC42E-T)
  • Labels
  • A POS connected to the same network as the printer

Connect the printer to the POS ​

Step 1: Find the printer’s IP address ​

  1. Make sure the printer is turned on and connected to the same network as the POS.
  2. Print the printer’s IP address using the feed button:
    • Hold down the feed button for a long time (furthest to the right)
    • Blank labels will start printing; keep holding the feed button
    • Eventually, the printer’s IP address will be printed
  3. Release the feed button.

Tip

Keep the IP address — you’ll need it shortly.

Step 2: Add the printer in BackOffice ​

Follow these steps to add the printer in BackOffice. If the printer is already added, you can use the same steps to verify its IP address.

  1. Log in to BackOffice.
  2. Go to Company structure > Devices.
  3. This page shows your connected devices, including printers.
    • To connect a new printer:
      • Click New.
      • Add the printer by filling in Name and IP address, then click Save.
    • To check settings for an existing printer:
      • Identify the printer and verify that the IP address is correct.
  1. Log in to BackOffice.
  2. Go to Functions > Labels > Print labels.
  3. Click Add.
  4. In the popup that opens:
    • Search and select the articles you want to print labels for.
    • Click Select articles.
    • Click Cancel to close the popup.
  5. Click Print.
  6. In the popup that opens:
    • Make sure the following settings are selected:
      • Size: Stor
      • Printer: Etikettskrivare
      • Label printer: select your label printer.
    • Then click Skriv ut.

Troubleshooting label settings ​

If someone has reset the printer and labels print incorrectly, follow the steps below to verify the label settings.

Step 1: Find the printer’s IP address ​

  1. Make sure the printer is turned on and connected to the same network as the POS.
  2. Print the printer’s IP address using the feed button:
    • Hold down the feed button for a long time (furthest to the right)
    • Blank labels will start printing; keep holding the feed button
    • Eventually, the printer’s IP address will be printed
  3. Release the feed button.

Tip

Keep the IP address — you’ll need it shortly.

Step 2: Log in to the printer’s web interface ​

  1. Open the web browser on the POS.
  2. Enter the printer’s IP address in the address bar, e.g., https://10.10.100.173, and click Logga in.
  3. Log in with:
    • Username: itadmin
    • Password: pass
  4. Click Configure.
  5. Go to Printing > Print Quality.
  6. Ensure the following settings are applied:
    • Print speed: 50
    • Media Sensitivity: Very Low
    • Darkness: 90
    • Contrast: +0%
    • Label Rotation: 0 deg

Change paper roll for printer (e.g. Honeywell PC42E-T) ​

1. Press in on the cover latches on both sides of the printer and open the cover.

Caution!

Open the cover completely to ensure that it does not close shut while you are loading media.

2. Pull up the lock on the left media hub and slide the media hubs to accommodate the width of the media roll.

3. Insert the media roll between the media hubs as shown.

4. Make sure the media hubs are snug against the sides of the media roll, and then press the locking tab down to lock the media hubs in place.

5. Press in both locking buttons to open the print and ribbon mechanism.

6. Adjust the media sensor according to type of media: black mark, gap, or cloth tag and other media. Slide the tab in the middle of the sensor to the location of the media type.

7. Feed the media underneath the print and ribbon mechanism and to the front of the printer.

8. Place the media between the media holders, and adjust the media holders to the width of the media. Ensure the media lays flat.

9. Ensure that the media extends beyond the cutter area in front of the printer. Lower the print and ribbon mechanism and press down until both locking tabs snap into place.

10. Close the cover.

11. Make sure you configure these printer settings:

  • Thermal transfer or direct thermal printing
  • Media type
  • Media width and length

12. Press and hold the Print button to print a test label.