Install Star TSP143IV printer (via Cloud)

This guide will help you setting up your Star TSP143IV printer effortlessly through the Cloud! By following these steps, you'll be able to use your printer as a standalone kitchen printer in no time.

We'll walk you through configuring the printer in BackOffice so that it prints the correct categories of items.

If you’re looking for a guide on how to connect the printer to the cash register via USB, go to install via USB.

What you'll need

• Star TSP143IV receipt printer
• AC adapter/power cord
• LAN cable
• Router nearby the printer
• Receipt paper
• A QR code (attached at the bottom of the printer)
• A smartphone with internet connection to scan a QR code

Installing the printer

1. Unpack the printer

2. Connect the LAN cable

   

   

   • Connect the LAN cable to the network

     Connect one side of the LAN cable to the hub/router.

   

   

   • Connect the LAN cable to the printer

     Connect the other side of the LAN cable to the LAN connector of the printer.

   

   

   • Route the LAN cable

     Cable outlets are provided in 3 locations (right, left, and back), and cables can be routed to suit the location where the device is placed.

3. Connect power cable

   • Connect the power cable

     

     

     Take note of the direction of the power socket, and connect the power cable.

   • Route the power cable

     

     

     Cable outlets are provided in 3 locations (right, left, and back), and cables can be routed to suit the location where the device is placed.

     

     

     When installing set vertically, make sure the USB cable is routed through the cable hook (a) on the back of the printer so that the device does not become tilted.

   • Insert the power cable plug into an electrical outlet

     

     

     Connect the earth cable to an earth terminal.

Load printer with receipt paper

1. Turn power on

   

   

   Set paper with the power turned on to automatically feed and cue the paper.

2. Open printer cover

   

   

   Push the opening lever (1) to open the printer cover (2).

3. Paper setup

   

   

   Set the label paper roll in the direction shown in the illustration (3).

   

   

   If the unit is set up vertically using the provided rubber feet or the wall-mounting holes, set the label paper roll as shown in the following illustration.

4. Close printer cover

   

   

   Pull the end of the paper straight out (4), sandwich the paper and close the printer cover. The setting is completed when the paper is cut automatically.

   

   

   Push both sides as shown in the diagram and close the printer cover.

Activate cloud printer in BackOffice

1. Use your phone to scan the QR code attached at the bottom of the printer.

   If you cannot find a QR code, please contact support for further assistance.

2. Sign in to BackOffice.

3. Activate cloud printer

   • Enter a NAME for the printer and select which COST CENTERS it should belong to. You will later be able to select more or change cost center in BackOffice.

   • Press CONNECT to complete the activation.

Set up your kitchen printer in BackOffice

We will now help you set up your cloud-connected printer to work as a kitchen printer. For example, if the printer is located in the cold kitchen, you may want it to only print tickets for dishes prepared in the cold kitchen. If you use one printer for all dishes, this is also possible.

1. In BackOffice, select COMPANY in the menu and go to the DEVICES page.

2. Select the tab for KITCHEN PRINTERS.

3. You should now be able to see your cloud-connected printer in the list. Click on the printer to open the PRINTER SETTINGS dialog.

4. Usage

   Make sure that the checkbox Use for Kitchen tickets is enabled.

5. Audio signal for kitchen ticket printing

   If you have a buzzer connected to the printer, make sure to enable the setting Audio signal for kitchen ticket printing. This way your buzzer will signal each time a kitchen ticket is printed.

6. Cost center(s)

   If needed, add or change which cost centers the printer should recognize. The printer will only be able to print kitchen tickets from cash registers within the selected cost center(s).

7. Printer categories

   Select the categories of articles to be printed from the printer. If you only have one kitchen printer, you don't need to select any specific categories. The printer will then print tickets for all articles that have the "Kitchen ticket" setting enabled.

8. Separate ticket per category

   If you have two or more kitchen areas sharing the same printer, you might want separate kichen tickets for your different printer categories, e.g. enabling the hot food and cold food to be printed separately.

   By enabling this setting, all categories will be printed on their own kitchen tickets regardless of which serving they belong to.

   

   

9. 'Served with' printer categories

   If you have multiple kitchen areas with their own kitchen printers that need to cooperate, you can use the 'Served with' printer categories setting. Simply select which other 'served with' categories should be highlighted on the tickets from this kitchen printer.

   For example, if the pizza chef needs to be aware that the pizza is to be served with a pasta dish, you could select "Pasta" as a 'Served with' printer category.

   Note that this setting is only supported if you have at least 2 kitchen printers.

10. Once you've completed your settings, simply press SAVE.

The installation is now finalized! The kitchen printer will automatically print kitchen tickets from the cash register(s) belonging to the selected cost center, so you won't need to configure anything from the cash register itself.

Ensuring articles print on kitchen tickets

There are two ways to make sure that your articles will be included on the kitchen tickets, from the Articles page and from the Devices page. Below, we'll guide you through both methods to ensure your articles are printed on the kitchen tickets.

Method 1: assign articles to printer categories from the Devices page

If you use printer categories due to multiple kitchen printers or shared printers in different kitchen areas, the easiest way to manage your printer categories and assign articles to them is from the Devices page. This method ensures all relevant articles are included in the kitchen tickets.

1. In BackOffice, select COMPANY in the menu and go to the DEVICES page.

2. Select the KITCHEN PRINTERS tab.

3. To add a new printer category, simply press the + button in the top right corner.

4. In the new page that opens, name the category and select which articles should be included.

   • To select or deselect articles, simply press an article from the list.

   • When you select an article to the category, the "Print kitchen ticket" setting will be automatically enabled.

   • Once you're done, press SAVE.

5. You can now see your created category in the list to the right.

Make sure to assign the printer category to the appropriate kitchen printer from the printer settings.

Method 2: enable "Print kitchen ticket" from the Articles page

For a simpler setup with a single kitchen printer, ensure the "Print kitchen ticket" option is enabled for your articles on the Articles page.

1. In BackOffice, select ARTICLES in the menu and go to the ARTICLES page.

2. Enable the Kitchen ticket option on the desired articles.

   

   
   

   

   Make sure that the column is visible by selecting it from the Columns menu in the top right corner.

   

   

   Note that you can also enable this option from the Edit article dialog, in the More tab.

   As long as you don't specify certain printer categories for your kitchen printer, it will print all articles with the Kitchen ticket setting enabled.